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Refund policy

Thank you for shopping with RM engineering and automation. We are committed to ensuring your satisfaction with our products and services. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

  • Time Limit: You have 30 days from the date of receipt to return items purchased directly from RM Tech Solutions.

  • Product Condition: Returned items must be in their original condition, unused, and in the original packaging, including all accessories and documentation.

  • Purchase Source: We only accept returns for items purchased directly from RM Tech Solutions.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Software purchases

  • Laser courses

  • Related services

Please note that these items are final and non-refundable.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@rmenga.com.au or call 0405 112 547 to inform us of your intent to return the product.

  2. Provide Details: Include your order number, the product(s) you wish to return, and the reason for the return.

  3. Return Authorization: Upon approval, we will provide you with a Return Authorization Number and detailed instructions for returning the product.

  4. Shipping the Return: Securely package the product and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping.

4. Refund Process

Once we receive and inspect the returned product:

  • Approval: If the return meets our policy criteria, we will process a refund to your original payment method within 3-5 business days.

  • Denial: If the return does not meet our policy criteria, we will notify you, and the product may be returned to you at your expense.

5. Exchanges

If you wish to exchange a product for a different model or item, please follow the return process and place a new order for the desired product.

6. Warranty Claims

For products that are defective or malfunctioning, please contact us at info@rmtechsolutions.com.au. We will assist you in processing warranty claims with the manufacturer or provide repair services as applicable.

7. Australian Consumer Law

Our return and refund policy is in accordance with the Australian Consumer Law, which provides consumers with certain rights regarding refunds, repairs, and replacements.

8. Contact Information

If you have any questions or need further assistance:

  • Email: info@rmenga.com.au

  • Phone: 0405 112 547

  • Address: 39A Industrial Drive, Sunshine West, VIC 3020

Thank you for choosing RM engineering and automation. We appreciate your business and strive to provide products and services that meet your expectations.